Welcome to Maa Annapurna Travels taxi booking platform. By using our website or booking services, you accept and agree to follow these Terms and Conditions. We recommend reviewing them carefully before proceeding with any reservation.
1. Definitions
“Company” refers to our taxi booking service.
“User” / “Customer” refers to any individual using our website or services.
“Driver” refers to the independent driver providing the transportation service.
2. Booking and Confirmation
All ride requests are required to be placed through our official website or authorized sources.
Confirmation of your booking is completed when you receive an official message or email from our side.
The Company reserves the right to cancel or refuse any booking at its discretion.
3. Pricing and Payments
The total fare is determined by factors such as distance traveled, duration of the trip, and any applicable fees.
Prices may vary due to traffic, route changes, tolls, or waiting time.
All transactions must be processed using the payment facilities offered on our platform.
Additional charges such as parking, tolls, or state taxes may apply.
4. Cancellation and Refund Policy
Users may cancel a booking within the allowed time frame without penalty.
Cancellation charges may apply if the driver has already been assigned or is en route.
If a refund is approved, it will be issued within an appropriate timeframe.
5. User Responsibilities
Provide accurate pickup and drop-off details.
Be ready at the pickup location on time.
Treat drivers with respect and follow local laws and regulations.
The use of the service for illegal or harmful activities is strictly prohibited.
6. Driver Responsibilities
Drivers are expected to arrive on time and provide safe transportation.
They must follow traffic laws and maintain professional conduct.
The Company is not responsible for independent driver behavior but will address complaints seriously.
7. Delays and Service Availability
The Company cannot assure service availability at all times.
Delays may occur due to traffic, weather, or unforeseen circumstances.
We are not liable for missed appointments or losses due to delays.
8. Liability Limitation
The Company serves as a bridge that connects passengers with drivers.
We are not liable for any direct, indirect, or incidental damages arising from the use of our services.
Users are responsible for their personal belongings during the trip.
9. Safety and Conduct
Users must not engage in abusive, unsafe, or unlawful behavior during rides.
Drivers have the right to refuse service in case of misconduct.
10. Privacy
We collect and handle user data in line with our Privacy Policy.
We implement appropriate measures to safeguard your data; however, complete security cannot be assured.
11. Modifications to Terms
The Company reserves the right to update or modify these Terms at any time.
By continuing to use the service after updates, you agree to the revised Terms.
12. Governing Law
These Terms shall be governed by the laws of the applicable jurisdiction.
Any disputes shall fall under the authority of the local courts.
13. Contact Information
If you have any questions or concerns regarding these Terms, please contact our support team through the website.
By using our service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.